PARTNER WITH US
Welcome to the World of Techno Savvy Hotels
Welcome to the World of Techno Savvy Hotels
Saphhero Hotels and Resorts is all set to engage you in one of the finest vibrant Hospitality Experiences in India. With an innovative and progressive spirit the hotel chain strives to be an excellent choice for leisure and business travellers.
SHR is a hospitality management company which focuses on R.O.I and cash flow that emphasizes the quality of service for customer satisfaction.
SHR is located Pan India and Internationally which creates a magical joy and offers absolute leisure through superior ambience and essence of unmatched services. “Hospitality, Comfort ability, Satisfaction, Availability and Security” are the core values through which we provide royal treatment to our guest that they deserve.
The Group operates under four distinct brands. Each of these is setup to cater to a unique lifestyle and its needs.
Saphhero and Parkside Hotel Group
SHR engage in and operates a business with a joint collaboration with the Parkside Hotel Group. Along with Parkside excellence with warm-hearted Indian hospitality we are offering our guests across India a completely new hotel experience.
In near future we will concentrate on the country’s most important cities such as Delhi, Mumbai, Chennai, Hyderabad, Goa, Kolkata, Pune and Indore.”
About Parkside Hotel Group
PHG Hotels is one of the leading hotel management company in the world with over in 21 countries at its owned and managed properties. PHG is a fully integrated owner, operator and franchisor of hotels, resorts and residences.
To be perceived by guests, partners, collaborators and competitors as the best hotel chain in India.
We manage the hotels and resorts in the most professional, effective and efficient ways possible in order to generate a positive return on every aspect for the landowners, a good working relationship with partners and collaborators and an excellent level of service to make our guest holidays truly unique.
SHR “A Parkside Hotel Group” operates with a philosophy to create a simple and friendly atmosphere while providing high level of service.
The brand philosophy is to listen to the individual needs of our guests in order to offer personalised services, fine culinary experiences and exclusive services to make each stay extraordinary and unforgettable.
At Sapphero our partnerships are aimed at win-win proposals and we prefer to engage in long term relationships. We offer the advantage of an excellent management track record and pioneering industry leadership. We are a leading international hotel management company with some of the best-known industry elite as partners.
These are some of the key advantages/partnership opportunities you will have when you associate with us:
Committed Marketing & Social Media Team : Developing channel marketing plans to promote brand awareness, drive traffic to our website, and generate new business.
Efficient Domestic & International Sales Infrastructure : We have a wide reach and strong penetration with our regional offices base in Ahmedabad, Baroda, Chandigarh, Mumbai, New Delhi and Surat.
In-house Training & Human Resource Development Division : We ensure that our hotels are always operated by qualified staff members. We run training programs and e-learning modules to ensure that all the staff members are updated on the latest hospitality skills.
Strong Management Focus : We offer approved policies and procedures from the top management downwards.
Our team members include highly skilled and enthusiastic hospitality professionals.
Recognized for : We deliver technical , pre-opening and post-opening services and the operations of highly
successful hotels with the ability to fast-changing market trends.
Focus on Guest Experience & Satisfaction : We have repeated high level of guest satisfaction over the years with our development in technology.
A strong business focus on bottom-line delivery & personalized attention to clients.
Loyalty & Recognition Programs : a loyalty program is designed to appreciate and reward frequent guests. Our loyalty programs impart value and rewarding experiences for members by providing many benefits, privileges and exciting offers.
Awards : Numerous compliments and recognition for innovation and excellence.
6.United States of America
Joining the SHR Group you are provided with a level of support that begins long before you open your hotel doors. You will be assigned an SHR Group professional who will be your main point of contact to address any needs that you may have.
These services include
Co-ordination with all consultants
Appointment of GM
Sales & Revenue Management Training
Marketing support (including OTA)
Opening simulation (training)
Kitchen consultant brief
SHR Group ongoing operational expertise and support extends to all facets of hotel management and operations
including: Managing / Operating the Hotel
Cost and Revenue management
Review of performance jointly with owners
Database management & mass mailing
Training and Quality Management
Quarterly service/system audits
Restaurant concept design / Implementation
Our superior level of service and support is designed to give you the tools you need to succeed and build a level of trust and backing that will make you want to stay with SHR Group for the long term.
SHR has a Revenue Management Team that provides current yield and inventory pricing expertise for all distribution channels of participating properties both nationally and internationally.
E-Commerce, global distribution systems, group inventories, franchise contributions, etc. are all reviewed on a regular basis for pricing opportunities.
Our Revenue Management team aims at maximizing hotel profitability adopting the modern technology.
Manage large amounts of data easily through revenue
Increase revenue by maximizing rate and occupancy
for each day of the week
Increases your hotel experience with improved
Increases distribution and content review which in turn delivers higher bottom-line revenue at any level of demand
Through pricing analysis, forecasting and distribution developments we improve the commercials of your hotel by
overtaking your competitors
SHR Reputation management team gives accurate evaluation of your hotel. So you know the most and least favored services. Upon receiving praise or criticism for any of your services it also allows you to pass on the reviews to the related department via email.
SHR ensures that hotel online and offline reputation is managed correctly. We implement an effective reputation management strategy giving adequate training and motivate staff to handle negative feedback and turn it into a positive one.
SHR Reputation Management includes:
Pre-Arrival Communication : Welcome guests prior to arrival.
Pre Check-in : Let guests plan their stay prior to arrival.
Mobile Concierge : Deliver hotel services to your guest’s smart device.
Intelligent CRM : Guest Intelligence and history.
Guest Request Management : Communicate and handle issues in real time
Staff App : Ease staff communication and work automation.
Instant Notification : Get notified instantly for negative reviews, guest communications and requests
Scheduled Reports : Automated timely reports for reviews, guest communication and upsells
Multiple Language Support : Collect feedback in multiple languages and translate reviews in your language
PMS Integration : Our integration with the top PMS providers let all your data stay in one place
Multi-user Access : Access levels to grant access to your staff with limited privileges
Mobile Apps : Track all requests, complaints, reviews wherever you go
Our Hotel Consultancy and continuous advisory services include:
Market survey and feasibility studies
Conceptualization of hotel projects
Financial viability analysis
Market positioning/branding of the hotel
We provide additional knowledge and expertise to
your hotel team.
Added support for the development of your work
processes and procedures.
Operational resolution of errors in daily operations
Booking of inventory/contracts
Reservation network access