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PARTNER WITH US

Welcome to the World of  Techno Savvy Hotels

Saphhero Hotels and Resorts is all set to engage you in one of the finest vibrant Hospitality Experiences in India. With an innovative and progressive spirit the hotel chain strives to be an excellent choice for leisure and business travellers.

 

SHR is a hospitality management company which focuses on R.O.I and cash flow that emphasizes the quality of service for customer satisfaction.

SHR is located Pan India and Internationally which creates a magical joy and offers absolute leisure through superior ambience and essence of unmatched services. “Hospitality, Comfort ability, Satisfaction, Availability and Security” are the core values through which we provide royal treatment to our guest that they deserve.

 Saphhero Brands

The Group operates under four distinct brands. Each of these is setup to cater to a unique lifestyle and its needs.

 Sapphero Precise

Sapphero Preferred

Saphhero Premier

Saphhero Resorts

 Our Partner

Saphhero and Parkside Hotel Group

SHR engage in and operates a business with a joint collaboration with the Parkside Hotel Group. Along with Parkside excellence with warm-hearted Indian hospitality we are offering our guests across India a completely new hotel experience.

In near future we will concentrate on the country’s most important cities such as Delhi, Mumbai, Chennai, Hyderabad, Goa, Kolkata, Pune and Indore.”

About Parkside Hotel Group

PHG Hotels is one of the leading hotel management company in the world with over in 21 countries at its owned and managed properties. PHG is a fully integrated owner, operator and franchisor of hotels, resorts and residences.

VISION

To be perceived by guests, partners, collaborators and competitors as the best hotel chain in India.

MISSION

We manage the hotels and resorts in the most professional, effective and efficient ways possible in order to generate a positive return on every aspect for the landowners, a good working relationship with partners and collaborators and an excellent level of service to make our guest holidays truly unique.

Brand Philosophy

SHR “A Parkside Hotel Group” operates with a philosophy to create a simple and friendly atmosphere while providing high level of service.

The brand philosophy is to listen to the individual needs of our guests in order to offer personalised services, fine culinary experiences and exclusive services to make each stay extraordinary and unforgettable.

At Sapphero our partnerships are aimed at win-win  proposals and we prefer to engage in long term  relationships.  We offer the advantage of an excellent management track record and pioneering industry  leadership. We are a leading international hotel management company with some of the best-known industry elite as  partners. 

These are some of the key advantages/partnership opportunities you will have when you associate with  us:

Committed Marketing & Social Media Team Developing channel marketing plans to promote  brand awareness, drive traffic to our website, and generate new business.

Efficient Domestic & International Sales Infrastructure : We have a wide reach and strong  penetration with our regional offices base in Ahmedabad, Baroda, Chandigarh, Mumbai, New Delhi  and Surat.

In-house Training & Human Resource Development Division : We ensure that our hotels are always  operated by qualified staff members. We run training programs and e-learning modules to ensure  that all the staff members are updated on the latest hospitality skills.

Strong Management Focus : We offer approved policies and procedures from the top management downwards.

Our team members  include  highly skilled and enthusiastic hospitality professionals.

Recognized for : We deliver technical , pre-opening and post-opening services and the operations of highly

successful hotels with the ability to  fast-changing market trends.

Focus on Guest Experience & Satisfaction : We have  repeated high level of guest satisfaction over the years  with our development in technology.

A strong business focus on bottom-line delivery & personalized attention to clients.

Loyalty & Recognition Programs : a loyalty program is designed to appreciate and reward frequent guests. Our  loyalty programs impart value and rewarding experiences for members by providing many benefits, privileges  and exciting offers.

Awards : Numerous compliments and recognition for innovation and excellence.

Regional Sales Offices Across India

1.Ahmedabad

2.Chandigarh

3.Mumbai

4.New Delhi

5.Surat

International Sale Offices

1.China

2.Philippines

3.Bahrain

4.Indonesia

5.United Kingdom

6.United States of  America

7.Dubai

Hotel Management & Operations : Pre-Opening Support

Joining the SHR Group you are provided with a level of support that begins long before you open your hotel  doors. You will be assigned an SHR Group professional  who will be your main point of contact to address any  needs that you may have.

These services include

Co-ordination with all consultants

Architect brief

Interior designers

Facility Planners

Appointment of GM

Supplier Contracts

Recruitment Support

Staff training

IT Integration

Sales & Revenue Management Training

Marketing support (including OTA)

Opening simulation (training)

Technical services

Kitchen consultant brief

Hotel Management & Operations: Post-Opening Support

SHR Group ongoing operational expertise and support extends to all facets of hotel management and operations

including: Managing / Operating the Hotel

Cost and Revenue management

Review of performance jointly with owners

Database management & mass mailing

Training and Quality Management

Quarterly service/system audits

Centralized reservation

Restaurant concept design / Implementation

Our superior level of service and support is designed to give you the tools you need to succeed and build a level of trust  and backing that will make you want to stay with SHR Group for the long term.

SHR has a Revenue Management Team that provides current yield and inventory pricing expertise for all  distribution channels of participating properties both nationally and internationally.

E-Commerce, global distribution systems, group inventories, franchise contributions, etc. are all reviewed on a  regular basis for pricing opportunities.

Our Revenue Management team aims at maximizing hotel profitability adopting the modern technology.

Manage large amounts of data easily through revenue

management systems

Increase revenue by maximizing rate and occupancy

for each day of the week

Increases your hotel experience with improved

placement

Increases distribution and content review which in  turn delivers higher bottom-line revenue at any level  of demand

Through pricing analysis, forecasting and distribution developments we improve the commercials of your hotel by

overtaking your competitors

SHR Reputation management team gives accurate evaluation of your hotel. So you know the most and least  favored services. Upon receiving praise or criticism for any of your services it also allows you to pass on the  reviews to the related department via email.

SHR ensures that hotel online and offline reputation is managed correctly. We implement an effective  reputation management strategy giving adequate training and motivate staff to handle negative feedback and  turn it into a positive one.

SHR Reputation Management includes:

Pre-Arrival Communication : Welcome guests prior to  arrival.

Pre Check-in : Let guests plan their stay prior to arrival.

Mobile Concierge : Deliver hotel services to your guest’s smart device.

Intelligent CRM : Guest Intelligence and history.

Guest Request Management : Communicate and handle issues in real time

Staff App : Ease staff communication and work automation.

Instant Notification : Get notified instantly for negative reviews, guest communications and requests

Scheduled Reports : Automated timely reports for reviews, guest communication and upsells

Multiple Language Support : Collect feedback in multiple languages and translate reviews in your language

PMS Integration : Our integration with the top PMS providers let all your data stay in one place

Multi-user Access : Access levels to grant access to your staff with limited privileges

Mobile Apps : Track all requests, complaints, reviews wherever you go

Our Hotel Consultancy and continuous advisory services include:

Market survey and feasibility studies

Conceptualization of hotel projects

Financial viability analysis

Marketing

Market positioning/branding of the hotel

We provide additional knowledge and expertise to

your hotel team.

Added support for the development of your work

processes and procedures.

Operational resolution of errors in daily operations

Booking of inventory/contracts

Reservation network access

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